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FAQs

On this page we have collected all frequently asked questions. If you have a question that you can’t find an answer to here, please feel free to contact us using the link below.

Yes, these are linked and loaded with the corresponding UVs and textures.

WordPress: Yes – Typo3: Yes, but we have not yet implemented in practice.

  • All systems that have a corresponding API.
  • Own API -> depending on the store, the effort of the connection varies.
    Shopware, WooCommerce, Magento and Shopify

  • Shopify
  • Magento
  • Shopware
  • Woocommerce (WIP)

Assets can be created by VisCircle, imported as CAD models (retopo may be required) or supplied by the customer.

The most suitable are STL and STEP. Possible file formats are also FBX, OBJ, 3DS, DAE or IGES.

  • No, not at the moment. But with the new shell this will be possible.
  • At the moment it is not possible for our customers to configure the configurator themselves. We are currently working on a solution for this.

  • Can be located on the customer’s server or on ours.
  • Recommendation: Cloud Server – (Amazon) (always available, fail-safe, scalable)
  • App in DOCKER container (advantage: high fail-safety, well scalable, fast restart/reboot in case of problems).

  • Blend4web, Unity, Three.js (for integration into store systems like Shopify)
  • ERP (Enterprise-Resource-Planning) / CRM (Customer-Relationship-Management) / eCommerce)
    GLTF – File format

The cost varies according to factors such as the number of products, choices and quality.

  • Yes.
  • Technical: A 3D canvas (window) is defined in which (on the end device) is rendered.

Yes

The use of the framework and further developments.

If you have already made an inquiry and still have questions, you can answer some questions in advance so that we can help you in the best possible way. To do this, click on the link.

More interesting links on basics and more.

In the following section, your questions will be answered in more detail. On the one hand, the basics are taught here and on the other hand, we show you the advantages of 3D configurators in practical use.

If you still have questions, please feel free to contact us. The following link will take you to our contact page.