Mass customization makes all this possible. With the subway, for example, customers can order a customized sandwich for only 2 euros. The sandwich is made on request and to order by the customer. It is only meant for one person and if this one person wants to have twice as much mayonaise and pickled cucumbers, then it won`t take any longer and still only cost 2 Euro.
Mass Customization solves the needs of the customers without affecting the business, which is why many industries have chosen this new production method. Mass customization is also very beneficial in the healthcare industry and helps to improve patient satisfaction. In the following, we take a look at applications of mass customization in the healthcare industry and explain why this method is advantageous.
Mass customization in the healthcare sector.
So far, we have discussed the needs of the various stakeholders in the healthcare sector, addressed the main aspects of mass customization and demonstrated how mass customization benefits both manufacturers and customers. So it is clear that Mass Customization has a place in healthcare. In a stressful environment where stakeholders tick differently, mass customization of healthcare facilities, products and medical technology can increase patient satisfaction and staff efficiency.
Mass Customization can be applied in many ways in the healthcare sector. A good example is the so-called headwalls that were produced for the UCSD Jacobs Medical Center. The customer needed a specific headwall to meet their requirements, and the patients needed a headwall that would enhance their experience and give them more control. They also needed a headwall that would improve their work efficiency.
Usind Cannon Design, hundreds of headwalls were designed and manufactured for the center. The headwalls were built as efficiently as possible to keep costs as low as possible. The customer received a custom solution that not only met their needs, but also the needs of future patients and staff.
Another good example of Mass Customization in the healthcare sector is the documentation station built for the KU Medical Center. Similar to the headwalls, the documentation station was also built according to the specific needs of the customer. One of the most important aspects of this documentation station is its adaptability.
Staff can sit or stand in the operating room and the adaptable storage space allows staff to use the station in the way that best suits their needs. The adaptability of this ward allows staff to work more efficiently, which contributes to better patient satisfaction and a higher success rate of the operation.